Returns and Refunds

Our Policy

All products must be returned in a new and unused state, in perfect condition, with all protective materials and BRANDS TENT and designer tags attached to them. This also includes all packaging, accessories, and authenticity cards/dust bags. However, returns must be requested within 3 days from the delivery day. 

 

We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way. As an alternative, we may reduce the amount of any applicable refund or exchange accordingly. But we are not obligated to return an item in the event of any damages or signs of wear. R

 

Late Returns 

Your item(s) should be sent back to us within 5 days of receiving your order. Returns outside this timeframe may be accepted at the discretion of BRANDS TENT and may only be refunded as a store credit.

Shoes

All shoes must be tried on a carpeted surface until you are 100% sure you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoebox, which is considered part of the product. Shoes that are returned without a box, in a damaged box, or with scratched soles will not be accepted and will be sent back to the customer.

 

Lingerie and Swimwear  

Briefs, swimsuits and bikini bottoms must be tried on over underwear without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are marked and will be sent back to the customer.

 

Faulty Goods 

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose, or as described. Please note that items which are damaged or as a result of normal wear and tear, by accident, or through misuse will not be considered faulty.

 

If your item is faulty when you receive it, you can return it for a refund within 3 days from the date you received it. 

 

Colors 

We make every effort to display the colors of our products as accurately as possible. However, as computer monitors, tablets, and mobile devices may vary, we can’t guarantee that your screen's display of a color will be completely accurate.

 

Repeat Returns 

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your account or future orders being refused.